Bull, Server Maintenance, Storage Maintenance, Networking Maintenance, Hardware Parts and Support ServicesBull, Server Maintenance, Storage Maintenance, Networking Maintenance, Hardware Parts and Support Services

Bull server maintenance & Bull storage maintenance: DPX/20, Escala, Estrella, Express 5800, NovoScale & more

Move your Bull maintenance to Com-Com and join hundreds of UK and European organisations that trust us to maintain their critical systems.  Our clients make significant savings compared to manufacturer contracts and include small businesses, FTSE 100 companies, local councils, the police, fire service, hospitals, schools and central government.

We offer 24x7 support, 4-hour response, 8-hour response and next-business-day cover - you can mix and match response times for your Bull maintenance.  Our highly-skilled engineers have high-level security clearance and will support your hardware way beyond manufacturer end-of-life.

For a no-obligation quotation call us on 0845 643 1180 or email your requirements to sales@com-com.co.uk or fill in our enquiry form.
 

Specialist INDEPENDENT Bull maintenance

Peace of mind and typical savings of 30-40% on Bull maintenance

Our commitment to you is low cost, high quality Bull maintenance. Since 1989 we have been providing a superior service at prices that are up to and sometimes over 40% less than the Bull maintenance list price. Talk to our customers. Undoubtedly their experiences will reassure you that time and time again we provide an excellent Bull maintenance service whilst dramatically reducing the prices that they were paying.

Our business model has value at its core. The on-going success of our Bull maintenance service is based on excellent engineering skills and low cost administration with readily accessible spares. We have recruited the most technically competent engineers with many years experience of Bull equipment.

Our overheads are low because we refrain from expenditure in areas where we do not believe there is benefit to you, the customer. We hope you'll agree the key to a successful Bull maintenance service is fast response and fast fix times. These are the areas we have invested in and they are the essential ingredients for our growing Bull maintenance success.

 

Customer response centres

 

Bull maintenance for unsupported systems

Our Customer Response Centres and excellent parts availability enable fast responses and support rapid fault fixing. Every attempt is made to fix your computer fault on the first call. This policy applies to all fault calls from system down calls to more basic problems. The Support Centre has a full complement of Bull systems, which enable our engineers to assist customers with off-site fault investigation of system errors and to provide a full back-up maintenance facility for our customers. The Response Desk is operational 24 hours a day, 365 days a year and our engineers are immediately contactable.
 
The core business of hardware manufacturers is selling new equipment. They have fast evolving product portfolios which often leave customers behind. We specialise in providing Bull maintenance for as long as you the customer require it. We appreciate the significant investment you have made in your technology and provide a bridge between the 'end of life' of a product as far as Bull is concerned and the end of its useful life to you the customer. We currently support technology which is 20 or more years old on the GCOS6 and GCOS7 product lines.
 

Software support for your Bull hardware

 

Nationwide Bull maintenance coverage

We offer a complete range of software support for operating systems AIX, BOS and Microsoft. We also provide practical support for AIX versions 4.3.3 and earlier which are no longer supported by either Bull or IBM. Our OS support for AIX can range from ad-hoc system housekeeping and performance tuning to server monitoring and management outsourcing.
 
Our regional service centres provide nationwide Bull maintenance cover. Each of our service centres is kitted out with a complete spares holding, and we can offer on site spares for many customers to ensure fast response and a quicker, more efficient service.
 

Tailored Bull maintenance packages

 

Platform / services for Bull customers

Com-Com offer tailored server maintenance, storage maintenance & networking maintenance packages for all major hardware manufacturers. Here is a list of some of the models currently supported by our Bull maintenance service:
  • Escala E 2-Way PPC604E CPU Server
  • Express 5800 120MF
  • Storage DAS4500 Array
  • Express 5800 120RD-2
  • Escala M 2-Way
  • Escala T430/450 2-Way
  • Express 5800 120LH
  • NovoScale R440 E1
  • Escala PL420T
  • Escala PL450 - 4 Way
  • Express 5800 120MD
  • Escala PL420R
  • Storage Expansion Tower/Drawer U3 14 Bay
  • Escala PL600R 4-Way
  • Express 5800 120RF-1
  • Escala T 2-Way PPC604E CPU Server
  • Escala PL600T
  • NovoScale B260 Blade
  • Express 5800 120RH-2
  • Escala S120
  • Escala PL240T
  • I/O Expansion Drawer D20
  • Escala EPC610 2-Way
  • Storage Expansion Tower/Drawer U2 10 Bay
  • Novoscale R460
  • Escala PL220R
  • Storage External LTO-2 200/400Gb Tape Drive
  • Escala PL250 plus 2-Way
  • Escala PL250R 2 Way
  • Express 5800 120LF
  • Storage External LTO-3 400/800Gb Tape Drive
  • Express 5800 140RD-4
  • Escala PL240R 2-Way
  • ESCALA T Expansion Cabinet
  • NovoScale R410 E1
  • Estrella 340
  • Storage Expansion Tower/Drawer U320 14 Bay
  • NovoScale Blade Chassis (14 Slot) Standard
  • Express 5800 120LG
  • Escala PL250 plus 1-Way
For information about specific Com-Com server maintenance, storage maintenance and networking hardware maintenance services, call us on 0845 643 1180 or email sales@com-com.co.uk or fill in our enquiry form.
 
Platform
Maintenance
Parts
Software support
Escala using AIX or Linux
yes!
yes!
yes!
Estrella
yes!
yes!
yes!
Express 5800
yes!
yes!
yes!
DPS6 / DPS6000 / GCOS6
yes!
yes!
yes!
DAS, Clariion, EMC storage
yes!
yes!
yes!
DPX/2, DPX/20
yes!
yes!
yes!

Our four standard SLAs (Service Level Agreement) are:
  • 24 x 7 x 365, 4 hour response
  • Monday to Friday 8am to 8pm, 4 hour response
  • Monday to Friday 9am to 5pm, 4 hour response
  • next business day.

The SLAs are available across the UK mainland with some exceptions to response times in western Wales and northern Scotland.

In Continental Europe these SLAs are available in most areas. Other bespoke service levels are available for customers with special requirements.
 

Our contact details

Computer Computer Ltd, 2 Constable Crescent, London N15 4QZ, UK
Telephone: 0845 643 1180 (international +44 845 643 1180)
Email: sales@com-com.co.uk
 
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