| Specialist INDEPENDENT Dell Server Support |
| Peace of mind and typical savings of 30-40% on Dell server maintenance |
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Our commitment to you is low cost, high quality maintenance.
We have been providing a superior service at prices that are
up to and sometimes over 40% less than Dell list. Talk
to our customers. Undoubtedly their experiences will reassure
you that time and time again we provide an excellent service
whilst dramatically reducing the prices that they were paying.
Our business model has value at its core. The on-going success
of our maintenance service is based on excellent engineering
skills and low cost administration with readily accessible
spares. We have recruited the most technically competent engineers
with many years experience of Dell equipment.
Our overheads are low because we refrain from expenditure
in areas where we do not believe there is benefit to you,
the customer. We hope you'll agree the key to a successful
maintenance service is fast response and fast fix times. These
are the areas we have invested in and they are the essential
ingredients for our growing maintenance success.
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Customer Response Centres |
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Our Customer Response Centres and excellent parts availability
enable fast responses and support rapid fault fixing. Every
attempt is made to fix your computer fault on the first call.
This policy applies to all fault calls from system down calls
to more basic problems. The Support Centre has a full complement
of Dell systems, which enable our engineers to assist customers
with off-site fault investigation of system errors and to
provide a full back-up maintenance facility for our customers.
The Response Desk is operational 24 hours a day, 365 days
a year and our engineers are immediately contactable.
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Maintenance for Unsupported Systems |
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The core business of hardware manufacturers is selling new
equipment. They have fast evolving product portfolios which
often leave customers behind. We specialise in supporting
servers for as long as you the customer require them. We appreciate
the significant investment you have made in your technology
and provide a bridge between the 'end of life' of a product
as far as Dell are concerned and the end of its useful life
to you the customer.
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Software Support |
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We offer a complete range of software support for the Microsoft
operating systems. Our OS support can range from ad-hoc system
housekeeping and performance tuning to server monitoring and
management outsourcing.
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Nationwide Coverage |
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We provide nationwide support from our regional service centres.
Each is equipped with a complete spares holding and this can
be supplemented with on-site spares for many customers in
order to ensure fast responses and first time fixes.
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Tailored Support Packages |
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We realise that not everyone is the same; hence many of our
customers opt for different packages across different departments
or machines. Some choose a higher cover package (4 hour response
with 4 hour fix) for servers which are mission critical machines
whilst opting for a lower package (8 hour response) for development
machines. We are always happy to discuss tailoring a support
model to complement the way you work.
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Platform / Services For Dell Customers |
| Platform |
Maintenance |
Software Support |
Disaster Recovery |
| PowerEdge |
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| Blade Servers |
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| PowerVault |
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| Storage: AX, MD & RD series |
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24 x 7 x 365
4hr response
+ 4 hr Fix
Dedicated engineers
Remote Monitoring
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Monday to Friday Cover
7am to 7pm
Ex. Bank Hols
4hr response
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Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
4hr response
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Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
8hr response
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| ADD ONS |
ADD ONS |
ADD ONS |
ADD ONS |
Software Support
DR Cover
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Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
Remote Monitoring
DR Cover
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Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
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Software Support
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
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