EMC, Server Maintenance, Storage Maintenance, Networking Maintenance, Hardware Parts and Support ServicesEMC, Server Maintenance, Storage Maintenance, Networking Maintenance, Hardware Parts and Support Services

EMC maintenance cost savings for CX, CLARiiON, Celera and Centerra storage

Move your EMC maintenance to Com-Com and join hundreds of UK and European organisations that trust us to maintain their critical systems.  Our clients make significant savings compared to manufacturer contracts and include small businesses, FTSE 100 companies, local councils, the police, fire service, hospitals, schools and central government.

We offer 24x7 support, 4-hour response, 8-hour response and next-business-day cover - you can mix and match response times for your EMC maintenance.  Our highly-skilled engineers have high-level security clearance and will support your hardware way beyond manufacturer end-of-life.

For a no-obligation quotation call us on 0845 643 1180 or email your requirements to sales@com-com.co.uk or fill in our enquiry form.
 

Specialist INDEPENDENT EMC maintenance for CX, CLARiiON, Celera and Centerra storage

Peace of mind and typical savings of 30-40% on EMC maintenance for CX, Clariion, Celera and Centerra storage

Our commitment to you is low cost, high quality EMC maintenance for CX, Clariion, Celera and Centerra storage. We offer superior EMC storage maintenance at prices that are up to and sometimes over 40% less than the EMC list price. Talk to our customers. Undoubtedly their experiences will reassure you that time and time again we provide an excellent maintenance service whilst dramatically reducing the prices that they were paying.

Our business model has value at its core. The on-going success of our EMC maintenance service is based on excellent engineering skills and low cost administration with readily accessible spares. We have recruited the most technically competent engineers with many years experience of EMC hardware and software.

Our overheads are low because we refrain from expenditure in areas where we do not believe there is benefit to you, the customer. We hope you'll agree the key to a successful EMC maintenance service is fast response and fast fix times. These are the areas we have invested in and they are the essential ingredients for our growing EMC maintenance success for CX, Clariion, Celera and Centerra storage customers.

 

Customer response centres

 

EMC maintenance for unsupported systems

Our Customer Response Centres and excellent parts availability enable fast responses and support rapid fault fixing. Every attempt is made to fix your computer fault on the first call. This policy applies to all fault calls from system down calls to more basic problems. The Support Centre has a full complement of EMC systems, which enable our engineers to assist customers with off-site fault investigation of system errors and to provide a full back-up maintenance facility for our customers. The Response Desk is operational 24 hours a day, 365 days a year and our engineers are immediately contactable.
 
The core business of hardware manufacturers is selling new equipment. They have fast evolving product portfolios which often leave customers behind. We specialise in providing EMC maintenance for as long as you the customer require it. We appreciate the significant investment you have made in your technology and provide a bridge between the 'end of life' of a product as far as EMC is concerned and the end of its useful life to you the customer. We currently support technology which is 20 or more years old.
 

Case studies

 

Nationwide EMC maintenance coverage

MTV CLARiiON case study

Com-Com provide continuity of support and drive down costs for MTV in London and Berlin.
MTV case study

Defence EMC case study

A multinational had difficulties managing its EMC storage in a cost-effective way. See how Com-Com helped them to achieve their business-efficiency objectives.
Defence CLARiiON case study
 
Our regional service centres provide nationwide EMC maintenance for CX, Clariion, Celera and Centerra storage. Each of our service centres is kitted out with a complete spares holding, and we can offer on site spares for many customers to ensure fast response and a quicker, more efficient service.
 

Tailored EMC storage maintenance packages

 

Platform / services for EMC customers

Com-Com offer tailored server maintenance, storage maintenance & networking maintenance packages for all major hardware manufacturers. Here is a list of some of the models currently supported by our EMC maintenance service:
  • CX700 Array
  • 146Gb 10K FC Disk Drive for CX
  • CENTERA Generation 4
  • CX DAE 2Gb FC Disk Array Enclosure
  • CX DAE 4Gb FC Disk Array Enclosure
  • CELERRA NS20
  • 300Gb 10K FC Disk Drive for CX
  • CX DAE ATA Disk Array Enclosure
  • 320Gb 5400 RPM ATA Drive for CX
  • 146Gb 4Gb 15K FC Disk Drive for CX
  • CX3-80 Array
  • CX300 Array
  • CELERRA NS704G NAS head
  • 146Gb 15K FC Disk Drive for CX
  • CELERRA NS40G
  • 300Gb 4Gb 15K FC Disk Drive for CX
  • 1000Gb (1Tb) 7200 RPM SATA II Drive for CX
  • CX3-40 Array Fibre
  • 73Gb 4Gb 15K FC Disk Drive for CX
  • CX500 Array
  • 300Gb 4Gb 10K FC Disk Drive for CX
  • 500Gb 7200 RPM SATA II Drive for CX
  • Switch 4Gb 16-32 port FC (McDATA ES-4700)
  • 450Gb 4Gb 15K FC Disk Drive for CX
  • CX3-20 Array Fibre
  • CX400 Array
  • 73Gb 15K FC Disk Drive for CX
  • Router Connectrix MP-7500B Multi-Protocol SAN Router
  • AX150i Array
  • CX3-20 Array Combination Fibre & iSCSI
  • CX3-10 Array Combination Fibre & iSCSI
  • 750Gb 7200 RPM SATA II Drive for CX
  • Rack 40U - 4 PDU
  • CX4-120 Array
  • AX150 Array
  • CELERRA NS702G NAS head
  • Switch 2Gb 16 port FC (Brocade BR-3800)
  • AX100 Array FC
  • 600Gb 4Gb 10K FC Disk Drive for CX
  • FC4500 Array
For information about specific Com-Com server maintenance, storage maintenance and networking hardware maintenance services, call us on 0845 643 1180 or email sales@com-com.co.uk or fill in our enquiry form.
 
Platform
Maintenance
Parts
Software support
CX, CX3, CX4
yes!
yes!
yes!
Celera
yes!
yes!
yes!
Centerra
yes!
yes!
yes!
Symmetrix
yes!
yes!
yes!

Our four standard SLAs (Service Level Agreement) are:
  • 24 x 7 x 365, 4 hour response
  • Monday to Friday 8am to 8pm, 4 hour response
  • Monday to Friday 9am to 5pm, 4 hour response
  • next business day.

The SLAs are available across the UK mainland with some exceptions to response times in western Wales and northern Scotland.

In Continental Europe these SLAs are available in most areas. Other bespoke service levels are available for customers with special requirements.
 

Our contact details

Computer Computer Ltd, 2 Constable Crescent, London N15 4QZ, UK
Telephone: 0845 643 1180 (international +44 845 643 1180)
Email: sales@com-com.co.uk
 
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