IBM, Server Maintenance, Storage Maintenance, Networking Maintenance, Hardware Parts and Support ServicesIBM, Server Maintenance, Storage Maintenance, Networking Maintenance, Hardware Parts and Support Services

IBM server maintenance, IBM storage maintenance & IBM software support for most IBM hardware products

Move your IBM maintenance to Com-Com and join hundreds of UK and European organisations that trust us to maintain their critical systems.  Our clients make significant savings compared to manufacturer contracts and include small businesses, FTSE 100 companies, local councils, the police, fire service, hospitals, schools and central government.

We offer 24x7 support, 4-hour response, 8-hour response and next-business-day cover - you can mix and match response times for your IBM maintenance.  Our highly-skilled engineers have high-level security clearance and will support your hardware way beyond manufacturer end-of-life.

For a no-obligation quotation call us on 0845 643 1180 or email your requirements to sales@com-com.co.uk or fill in our enquiry form.
 

Specialist INDEPENDENT IBM server maintenance & IBM storage maintenance

Peace of mind and typical savings of 30-40% on IBM server maintenance and IBM storage maintenance

Our commitment to you is low cost, high quality IBM server and storage maintenance. We have been providing a superior service at prices that are up to and sometimes over 40% less than IBM server maintenance and IBM storage maintenance list prices. Talk to our customers. Undoubtedly their experiences will reassure you that time and time again we provide an excellent service whilst dramatically reducing the prices that they were paying.

Our business model has value at its core. The on-going success of our IBM server and storage maintenance business is based on excellent engineering skills and low cost administration with readily accessible spares. We have recruited the most technically competent engineers with many years experience of IBM hardware and software.

Our overheads are low because we refrain from expenditure in areas where we do not believe there is benefit to you, the customer. We hope you'll agree the key to a successful IBM server and storage maintenance service is fast response and fast fix times. These are the areas we have invested in and they are the essential ingredients for our growing IBM server maintenance and IBM storage maintenance success.

 

Customer response centres

 

IBM unsupported system server/storage maintenance

Our Customer Response Centres and excellent parts availability enable fast responses and support rapid fault fixing. Every attempt is made to fix your computer fault on the first call. This policy applies to all fault calls from system down calls to more basic problems. The Support Centre has a full complement of IBM systems, which enable our engineers to assist customers with off-site fault investigation of system errors and to provide a full back-up maintenance facility for our customers. The Response Desk is operational 24 hours a day, 365 days a year and our engineers are immediately contactable.
 
The core business of hardware manufacturers is selling new equipment. They have fast evolving product portfolios which often leave customers behind. We specialise in providing IBM server maintenance and IBM storage maintenance for as long as you the customer require it. We appreciate the significant investment you have made in your technology and provide a bridge between the 'end of life' of a product as far as IBM is concerned and the end of its useful life to you the customer. We currently support technology which is 20 or more years old.
 

Software support for your IBM hardware

 

Nationwide IBM server & storage maintenance

We offer a complete range of software support for your IBM hardware including Windows, AIX, OS400 and vmWare.
 
Our regional service centres provide nationwide IBM server maintenance and IBM storage maintenance cover. Each of our service centres is kitted out with a complete spares holding, and we can offer on site spares for many customers to ensure fast response and a quicker, more efficient service.
 

Tailored IBM server & storage maintenance packages

 

Platform / services for IBM customers

Com-Com offer tailored server maintenance, storage maintenance & networking maintenance packages for all major hardware manufacturers. Here is a list of some of the models currently supported by our IBM maintenance service:
  • xSeries 346 (8840-XXX)
  • xSeries 3650 (7979-XXX)
  • Storage TS3200 Tape Library 4U 1 to 4 Drives
  • pSeries 550 - 4 Way
  • pSeries 610 - 2 Way
  • pSeries 640 B80 - 4 Way
  • 7025-F50
  • 7043-140
  • Storage 3582 Ultrium Tape Library
  • 7043-150
  • xSeries 336 (8837-XXX)
  • xSeries 235 (8671-XXX)
  • pSeries 55A - 2 Way
  • pSeries 615 - 1 Way
  • xSeries 225 (8649-XXX)
  • 7044-170
  • pSeries 520 - 2 Way
  • 7025-F80
  • pSeries 630 - 2 Way
  • Netfinity 5000 M20
  • Storage SSA Drawer/Tower 16 Bay
  • Blade LS21 (7971-XXX)
  • 7043-260
  • xSeries 226 (8648, 8488-XXX)
  • Storage Expansion Tower/Drawer U320 14 Bay
  • 7011-250
  • xSeries 345 (8670-XXX)
  • xSeries 3550 (7978-XXX)
  • pSeries 610 - 1 Way
  • xSeries 335 (8676, 8830-XXX)
  • xSeries 232 (8668-XXX)
  • Storage External 100/200Gb LTO-1 Tape Drive (Ultra SCSi HVD)
  • Storage External 100/200Gb LTO-1 Tape Drive (U160 LVD)
  • xSeries 206 (8482, 8485, 8487, 8490-XXX)
  • Blade LS41 (7972-XXX)
  • I/O Expansion Drawer D20
  • xSeries 3500 (7977-XXX)
  • Storage External 200/400Gb LTO-2 Tape Drive (U160 LVD)
  • xSeries 3400 M2 (7836, 7837-XXX)
  • xSeries 3400 M3 (7379-XXX)
For information about specific Com-Com server maintenance, storage maintenance and networking hardware maintenance services, call us on 0845 643 1180 or email sales@com-com.co.uk or fill in our enquiry form.
 
Platform
Maintenance
Parts
Software support
pSeries
yes!
yes!
yes!
xSeries
yes!
yes!
yes!
iSeries
yes!
yes!
yes!
TotalStorage
yes!
yes!
yes!
Intellistation
yes!
yes!
yes!
BladeCenter
yes!
yes!
yes!

Our four standard SLAs (Service Level Agreement) are:
  • 24 x 7 x 365, 4 hour response
  • Monday to Friday 8am to 8pm, 4 hour response
  • Monday to Friday 9am to 5pm, 4 hour response
  • next business day.

The SLAs are available across the UK mainland with some exceptions to response times in western Wales and northern Scotland.

In Continental Europe these SLAs are available in most areas. Other bespoke service levels are available for customers with special requirements.
 

Our contact details

Computer Computer Ltd, 2 Constable Crescent, London N15 4QZ, UK
Telephone: 0845 643 1180 (international +44 845 643 1180)
Email: sales@com-com.co.uk
 
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