Server Maintenance, Storage Maintenance, Networking Maintenance, Hardware Parts and Support Services for IBM, HP, Dell, EMC, Sun, Bull, Cisco, NetApp and most other manufacturers Server Maintenance, Storage Maintenance, Networking Maintenance, Hardware Parts and Support Services for IBM, HP, Dell, EMC, Sun, Bull, Cisco, NetApp and most other manufacturers

Server maintenance in the UK & Europe for Sun, EMC, IBM, Dell, HP, NetApp, Cisco, Bull & more

Move your server maintenance to Com-Com and join hundreds of UK and European organisations that trust us to maintain their critical systems.  Our clients make significant savings compared to manufacturer contracts and include small businesses, FTSE 100 companies, local councils, the police, fire service, hospitals, schools and central government.

We offer 24x7 support, 4-hour response, 8-hour response and next-business-day cover - you can mix and match response times for your server maintenance.  Our highly-skilled engineers have high-level security clearance and will support your hardware way beyond manufacturer end-of-life.

For a no-obligation quotation call us on 0845 643 1180 or email your requirements to sales@com-com.co.uk or fill in our enquiry form.
 

Why choose Com-Com for your server maintenance?

  • Savings - Com-Com offer 30-40% savings on manufacturer server maintenance prices.
  • Extended end-of-life support - We aim to support your server for the whole of its useful life up to and beyond manufacturer 'end of life'.
  • Service - We pride ourselves of providing the very best service with a more personal touch.
  • Track record - In more than 18 years of providing maintenance support we have NEVER lost a customer on a service issue.
  • Cross-platform - We offer maintenance for all major vendors including IBM, Sun, HP/Compaq, Dell, Bull, NetApp, 3Com, Cisco and EMC.
  • Flexibility - Maintain your equipment for the period you need. Add or remove machines at your convenience.
  • Simplified billing - One regular invoice.
  • Dedication - We only support servers so our whole organisation is set up to service critical machines.
 

Customer response centres

 

Server maintenance for unsupported legacy systems

Our Customer Response Centres and excellent parts availability enable fast responses and support rapid fault fixing. Every attempt is made to fix your computer fault on the first call. This policy applies to all fault calls from system down calls to more basic problems.

The Support Centre has a full complement of supported systems, which enable our engineers to assist customers with off-site fault investigation of system errors and to provide a full back-up maintenance facility for our customers.

The Response Desk is operational 24 hours a day, 365 days a year and our engineers are immediately contactable.
 
The core business of hardware manufacturers is selling new equipment. They have fast evolving product portfolios which often leave customers behind. We specialise in providing server maintenance for as long as you require it beyond manufacturer end-of-life.

We appreciate the significant investment you have made in your technology and provide a bridge between the 'end of life' of a product as far as the manufacturers are concerned and the end of its useful life to you the customer.

We currently support technology which is 20 or more years old.
 

Software support for your hardware

 

Nationwide server maintenance cover

We offer a complete range of software support for your hardware including AIX, HP/UX, Linux, Solaris and Windows.
 
Our regional service centres provide nationwide server maintenance cover. Each of our service centres is kitted out with a complete spares holding, and we can offer on site spares for many customers to ensure fast response and a quicker, more efficient service.
 

Tailored server maintenance

 

Multi-vendor support

Com-Com offer tailored server maintenance, storage maintenance & networking maintenance packages for all major hardware manufacturers. Here is a list of some of the models currently supported by our maintenance service:
  • EMC CX700 Array
  • Sun Netra 210
  • HP Proliant DL380 G5
  • EMC 146Gb 10K FC Disk Drive for CX
  • EMC CENTERA Generation 4
  • HP Proliant DL380 G4
  • EMC CX DAE 2Gb FC Disk Array Enclosure
  • Dell PowerEdge 2950
  • Dell PowerEdge 2850
  • Sun SunFire V880 4-Way
  • EMC CX DAE 4Gb FC Disk Array Enclosure
  • EMC CELERRA NS20
  • Dell PowerEdge 2650
  • Dell PowerEdge 1950
  • Dell PowerEdge 1850
  • Sun SunFire T5120
  • HP Proliant DL360 G5
  • NetApp FAS3020 Filer Head Clustered
  • Sun SPARC Enterprise M4000 2-way
  • Sun SunFire X4240
  • EMC 300Gb 10K FC Disk Drive for CX
  • EMC CX DAE ATA Disk Array Enclosure
  • HP Proliant DL380 G3
  • EMC 320Gb 5400 RPM ATA Drive for CX
  • EMC 146Gb 4Gb 15K FC Disk Drive for CX
  • EMC CX3-80 Array
  • Sun SunFire V480 4-Way
  • Sun SunFire V890 8-Way
  • Sun SunFire V240 2-Way
  • EMC CX300 Array
  • Dell PowerEdge 2800
  • EMC CELERRA NS704G NAS head
  • Sun SunFire X4270 M2 2 Way
  • Sun SunFire 280R 2-Way
  • Sun SunFire V490 2-Way
  • Sun SPARC Enterprise M5000 4-Way
  • EMC 146Gb 15K FC Disk Drive for CX
  • Dell PowerEdge 2900
  • Bull Escala E 2-Way PPC604E CPU Server
  • EMC CELERRA NS40G
For information about specific Com-Com server maintenance, storage maintenance and networking hardware maintenance services, call us on 0845 643 1180 or email sales@com-com.co.uk or fill in our enquiry form.
 
Platform
Maintenance
Parts
Software support
Sun
yes!
yes!
yes!
IBM
yes!
yes!
yes!
HP
yes!
yes!
yes!
Dell
yes!
yes!
yes!
EMC
yes!
yes!
yes!
Bull
yes!
yes!
yes!
Cisco
yes!
yes!
yes!
3Com
yes!
yes!
yes!
NetApp
yes!
yes!
yes!

Our four standard SLAs (Service Level Agreement) are:
  • 24 x 7 x 365, 4 hour response
  • Monday to Friday 8am to 8pm, 4 hour response
  • Monday to Friday 9am to 5pm, 4 hour response
  • next business day.

The SLAs are available across the UK mainland with some exceptions to response times in western Wales and northern Scotland.

In Continental Europe these SLAs are available in most areas. Other bespoke service levels are available for customers with special requirements.
 

Our contact details

Computer Computer Ltd, 2 Constable Crescent, London N15 4QZ, UK
Telephone: 0845 643 1180 (international +44 845 643 1180)
Email: sales@com-com.co.uk
 
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